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“A smiling face is the mirror of our body and can heal sick
patients” – Last March I came here for check-up. I was then referred to Dr.
Espinosa so I went to his clinic. He sent me back here for EEG. The staff
downstairs at the front office did the EEG for me right away so I had the time
to go back to Dr. Espinosa who interpreted the result. It was done so fast that
we had the time to go back to Ilocos that same day. I thank the staff very much.
To Lorma as a whole, thank you so much and may God bless you all. All the staff
and employees of Lorma Hospital are very friendly. I’m very glad to see their
smiling faces every morning.
Keep up your good work!!!
- Patient Rm 426.
Thank you for my pleasant stay at Lorma. Keep up the excellent
care & service. Dr. Nelson Gundran is very patient, good physician. He listens
well to patient’s complaints. He shows happy disposition. Hope he’ll be a fellow
soon.
Thanks doctor!
– From Executive Suite G
“I have been supplied with newspapers
everyday. I had been to big and modern hospital in Manila, and it’s only here
that we are given newspaper. Nursing personnel – prompt in doing things
for patients’ comfort. Very good big, and clean trash cans."
- From Exec. Suite E
“My thanks to Dr. Gamboa and MCO in the ER
who gave a helping hand during my life and death situation. I can’t forget all
of you who gave me my second life and of course to our beloved God Almighty who
used your hospital to help me survive. I was so satisfied. In behalf of my small
kids, husband and my relatives, thank you very much! God bles you all!” – From
2A (Ward)
Lorma hospital has improved a lot when it comes to services.
The personnel are so caring and they always offer a friendly smile. I am happy
to see some interns who were my former students in high school. They are so
cheerful and fresh looking which help the patients recover fast. LORMA
EXCELLENT! – From Rm. 222
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FOR IMMEDIATE RELEASE
Med center takes “back-to-basics” approach in healthcare.
By: Ramil Ramirez, December 17, 2003, San Fernando City, La Union.
In the early days of medicine, doctors used to visit patients at their homes
to provide medical care. The doctor/patient relationship was a meaningful one;
providing a trusting bond that would last for generations. The doctor had
intimate knowledge of their patients’ condition as well as knowing them
personally and professionally, which comforted patients because of the close
relationship with their doctor. Today’s delivery of healthcare services has
taken a more impersonal approach with patients visiting hospitals and are
treated by doctors who know them based on a few questions about their health,
their current ailment and brief diagnosis; quite different from healthcare in
the past.
In an effort to bring healthcare closer to the community, Lorma Medical
Center in San Fernando City, La Union recently launched an Onsite Home & Office
Laboratory Service aimed at providing a way for patients to avail of lab tests
at the comfort of their home or office. Patients who are unable to visit the
hospital for whatever reason (ie. physically unable, ill or too busy) can easily
monitor their vital statistics by arranging for a medical technologist to visit
them and extract the necessary specimen for testing. The specimen is then taken
back to the laboratory at Lorma for further analysis with most results being
available within 1-2 hours. Test results can be sent via phone, fax, email, text
message or hand delivered either to the patients' home, office or the patients'
physician.
Results have been overwhelming. According to Allan A. Alvarez, Director of
Marketing and Administrative Services, response to the service has so far
exceeded expectations. "The service proves to be invaluable particularly to
those who are ill and who are not able to make the trip to the hospital," says
Mr. Alvarez. According to Mr. Alvarez, Another segment of the market who finds
value in the new service is the professional who is too busy to go to the
hospital. “There just isn't enough time in the day to go to the hospital.
Especially with increasing traffic in the San Fernando City area and parking
spaces at a premium, having highly skilled medical technologists visit you at
home or office is a welcomed value-added service.”
Corporations, too, have taken notice of the value the onsite service
provides. Since its inception, there have been La Union-based corporations and
government agencies that have used the onsite service for their annual physical
examinations. Based on feedback from HR executives, Mr. Alvarez says, “Lorma has
a reputation of providing quality health care and bringing that level of service
to corporations gives human resource managers and company nurses confidence that
they are receiving excellent care for their employees.” More inquiries are
pouring in for the service and it is expected that other companies,
professionals and individuals in the area will soon embrace the idea of onsite
health care.
Does the future of the delivery of health care services involve going back to
its roots and adapting it to today’s society? Lorma Medical Center seems to
think so and so far, the San Fernando City community seems to agree.
As the old adage goes, “you have to know where you’ve been to know where
you’re going” and with 70 years of providing quality health care service, Lorma
is positioned to continue setting the standard for the future of health
care.(###)
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